StarHub mobile Internet users are less expensive to pay liquidated damages to be 4 months in underserved
Thursday, December 30th, 2010I copy from one client's description leaving the forum Elisa, what problems he had the mobile Internet:
Joined in the summer became the M-Internet 24Kuu package. (West-Viru County.)
The first few months, no way even worked, I was even offered in order to Youtube.
But as time went on it the worse the service. (Probably came to the new members).
It does not matter whether you are trying to connect with Edge, or 3G with others, the service can not be contacted.
In August, I called customer support and got a response: technical support to investigate the matter.
September helistamistele got the same response.
In October, the same story: no development of any sort.
Were asked to measure the speed of customer support based Speed Test each.
Apt. If I can not be based avatudki page, how to perform the measurement?
No characteristic is: the monthly average of more than 350 Netting and data volume came to 1G.
08/11/2010. formalized representation of a claim. Processed (15days).
08.12.2010. I called customer support and got a response: the answer to the complaint is on the way.
09/12/2010 I went to the termination of formalized representation. Where netipulka but did not withdraw the contract and not completed because I was not willing to pay kästilustasu 1000Eeki.
I wrote a new claim.
12/13/2010 was the end of the first response to the complaint, which reads out that everything is OK, and so it should be.Answer:
Pay attention to the last sentence ..... m-internet is available in Estonia??
In short: the last 4 months I have not received the M-Internet service, however, by paying a monthly fee for sellle.
Recommendation of the following clients: if you do not want to end the service as soon as the contract, pay the required processing fee, and you could cheaply.
Saving you the monthly payments, which at the time you sent from customer support, technical support and sales offices in.
Today was the last pretensionile answer:This leads to my following questions: Elisa:
1.Esimest times as information you constructive advise me to your modem to Elisasson kontroliks.
Ie the actual BS.
The device is initially planned for the last 3 weeks of consumption from 40km away, and works beautifully.
Original place of consumption is now netipulk EMT, and initially very similar speeds.
2.Mitte ever, none of Elisa tehn.toe worker visited the client at any technically möötmas is guaranteed to get a stick on M Net connection.
3.Kuidas customers will still be offering the service to read a business case to be resolved unilaterally, if the customer is not satisfied with the service?
I was browsing in the case of consumer protection in their võmalusi: to fill a lot of paperwork, wasted time spent on gasoline, and so managing the public's nerves.In summary: In January, the 1K to go and pay and terminate the contract and the family at the 4th wipe moblakliendist Elisa phtaks foot.
http://foorum.hinnavaatlus.ee/viewtopic.php?t=373509&start=2560
I've probably written a blog before, this year I have different phones on two occasions called Elisa and tried to offer any packages. Both times I have said that my experience with this company is bad and I do not want them to know.
I'm not going to traumatize their experiences throughout taaskirjeldamisega itself but simply say that their equipment is half töökõlbulikud (my modem was broken 5-7 times a day) and the campaigns they have so much control over their 3G networks have been sold to the level of the EDGE connections are falling. For example, me, this meant a situation where the bank of the extract by subscribing to it, I never got 150 kilobaidist html file, healthy hands, because there was just online banking session is interrupted (time it took about 12 minutes). I made a joke at the time that I have come to the same period of the bank, which had 3 stops away.






